tag:primalsnet.instatus.com,2005:/history Primals Statut - Historique des incidents 2026-01-29T19:40:00.000+00:00 Primals tag:primalsnet.instatus.com,2005:Incident/cmkzyebyg09zshgqmsw9ba0u5 2026-01-29T19:40:00.000+00:00 2026-01-29T19:40:00.000+00:00 Server instability Type: Incident

Duration: 1 hour and 48 minutes

Affected Components: primals.net, ici.primals.net, vox-populi.primals.net, love.primals.net, games.primals.net, gen.primals.net, web.primals.net, data.primals.net

Jan 29, 19:40:00 GMT+0
Détecté - We are currently investigating this incident. We are rebooting to help the system to stabilize..

Jan 29, 21:27:49 GMT+0
Résolu - This incident has been resolved..

]]> tag:primalsnet.instatus.com,2005:Incident/cmjn9caia05ahyrx5kbyao7tv 2025-12-26T18:30:00.000+00:00 2025-12-26T18:30:00.000+00:00 Deployment of new server Type: Incident

Duration: 11 hours and 13 minutes

Affected Components: ici.primals.net, love.primals.net, primals.net, vox-populi.primals.net, gen.primals.net, web.primals.net, data.primals.net

Dec 26, 18:30:00 GMT+0
Détecté - We are currently investigating this incident..

Dec 27, 05:43:16 GMT+0
Résolu - This incident has been resolved. Our main certificate needed to be reconstructed from scratch to accept [games.primals.net](http://games.primals.net) as our new game development plateform. We have added a demo for bayesian worlds, with persistent and coherent narration. Website have been restored this morning each one of them individually to accept new database query authentications..

]]> tag:primalsnet.instatus.com,2005:Maintenance/cmhzc45fd0e7dsimlhmu2uo5x 2025-11-14T20:45:00.000+00:00 2025-11-14T20:45:00.000+00:00 Maintenance for Flow integration in web.primals.net Type: Maintenance

Affected Components: web.primals.net

Nov 14, 20:45:00 GMT+0
Identifié - Nous prévoyons une opération de maintenance programmée durant cette période..

Nov 14, 20:45:00 GMT+0
Terminé - Nous prévoyons une opération de maintenance programmée durant cette période..

]]> tag:primalsnet.instatus.com,2005:Incident/cmfl3i8t3001o10qz5dmhbre9 2025-09-15T12:23:45.458+00:00 2025-09-15T12:23:45.458+00:00 Services down Type: Incident

Duration: 6 days, 13 hours and 1 minute

Affected Components: primals.net, ici.primals.net, web.primals.net

Sep 15, 12:23:45 GMT+0
Détecté - We experience big issues with SSO on [primals.net](http://primals.net) We cannot fix it until September, 22 .

Sep 22, 01:25:08 GMT+0
Résolu - This incident has been resolved..

]]> tag:primalsnet.instatus.com,2005:Maintenance/cmfa2ayr000128j3u4m5jd9ue 2025-09-07T19:04:00.000+00:00 2025-09-07T19:14:00.000+00:00 Maintenance for gen.primals.net project integration Type: Maintenance

Duration: 10 minutes

Affected Components: primals.net, ici.primals.net, web.primals.net, vox-populi.primals.net, love.primals.net, data.primals.net

Sep 7, 19:14:00 GMT+0
Terminé - La maintenance s'est terminée avec succès.

Sep 7, 19:39:59 GMT+0
Terminé - Maintenance has completed successfully. [Gen.primals.net](http://Gen.primals.net) is now active for testing purpose. We reserve the right to deactivate the service in case of abuse.

Sep 7, 19:04:00 GMT+0
Identifié - We are planning for a scheduled maintenance during that time. The API may be down during this process, we are also proactively searching for better deployment solutions and keep data integrity during this maintenance time..

Sep 7, 19:04:01 GMT+0
Identifié - La maintenance est en cours.

]]> tag:primalsnet.instatus.com,2005:Incident/cmey89fyi00g4dwwls7gxvgym 2025-08-30T12:10:00.000+00:00 2025-08-30T12:10:00.000+00:00 Incident on new engine version (translations) Type: Incident

Duration: 7 minutes

Affected Components: primals.net, data.primals.net

Aug 30, 12:10:00 GMT+0
Identifié - .

Aug 30, 12:17:00 GMT+0
Résolu - This incident has been resolved..

]]> tag:primalsnet.instatus.com,2005:Incident/cmeuwz9z1000qhcckgjmnpv4s 2025-08-28T04:15:00.000+00:00 2025-08-28T04:15:00.000+00:00 New engine deployment Type: Incident

Duration: 21 minutes

Affected Components: data.primals.net

Aug 28, 04:15:00 GMT+0
Détecté - We are currently investigating issue with translations on new models. It appears to be unstable..

Aug 28, 04:36:00 GMT+0
Résolu - Resolved by multiple intervention * on vite client config * on client : to optimize translations imports * on server: the root of the error, confusion was made between two translations files.

]]> tag:primalsnet.instatus.com,2005:Incident/cmeevv56x00012cmrv8mzj6gr 2025-08-16T22:20:00.000+00:00 2025-08-16T22:20:00.000+00:00 Compilation issues Type: Incident

Duration: 1 hour

Affected Components: primals.net

Aug 16, 22:20:00 GMT+0
Identifié - Dependencies are not getting resolved in production. We are investigating.

Aug 16, 23:20:00 GMT+0
Résolu - Fixed dependecies and restarted [Primals.net](http://Primals.net) accounts services.

]]> tag:primalsnet.instatus.com,2005:Incident/cmdwmfq5d00bk132wgcp6k9pd 2025-08-04T00:30:00.000+00:00 2025-08-04T00:30:00.000+00:00 Issues wih the new TLS connection Type: Incident

Duration: 3 hours and 36 minutes

Affected Components: primals.net, web.primals.net, data.primals.net

Aug 4, 00:30:00 GMT+0
Détecté - We are currently investigating this incident..

Aug 4, 04:06:04 GMT+0
Résolu - This incident has been resolved. After 4 hours of hard work, we finally found how to connect to the MongoDB database with a valid realtime secured connection. The certificates are now constructed from source to connect with the mongo suite. It should be updated when renewal is done..

]]> tag:primalsnet.instatus.com,2005:Incident/cmdswlbv30068ygl21z8e2665 2025-08-01T12:00:00.000+00:00 2025-08-01T12:00:00.000+00:00 Issues with the new release package Type: Incident

Affected Components: primals.net, data.primals.net

Aug 1, 12:00:00 GMT+0
Détecté - With the use of the new data-primals-engine library, we had some issues with building the release for the [data.primals.net](http://data.primals.net) server.

Aug 1, 12:00:00 GMT+0
Résolu - It required some peer dependencies adaptations to make it work on all sides. react-i18next cannot be used multiple time at once causing also some troubles and needed to be shared accross our apps..

]]> tag:primalsnet.instatus.com,2005:Incident/cmdo2z7hu00zcraxv2lmxajim 2025-07-28T04:00:00.000+00:00 2025-07-28T16:00:00.000+00:00 Issue with web portal Type: Incident

Duration: 1 day and 12 hours

Affected Components: web.primals.net

Jul 28, 16:00:00 GMT+0
Résolu - This incident has been resolved. A certificate issue with the server : it must have been configured to accept new certificates.

Jul 28, 04:00:00 GMT+0
Détecté - We are currently investigating this incident..

]]> tag:primalsnet.instatus.com,2005:Maintenance/cmddret2602k289os5njc0hqe 2025-07-21T23:35:00.000+00:00 2025-07-21T23:35:00.000+00:00 A maintenance for new release just started Type: Maintenance

Affected Components: data.primals.net

Jul 21, 23:35:00 GMT+0
Terminé - We are planning for a scheduled maintenance during that time. We are testing the new user system decoupled from the core data-primals-engine package (in npm soon or later) TESTS DONE : All is ok, we are now creating the npm repository with README and LICENSE for developers..

]]> tag:primalsnet.instatus.com,2005:Maintenance/cmcztc45b001axyjjrz4vitz8 2025-07-13T05:35:00.000+00:00 2025-07-13T05:35:00.000+00:00 Tests performed in production for the installation of the packs Type: Maintenance

Duration: 22 hours and 33 minutes

Affected Components: data.primals.net

Jul 13, 05:35:00 GMT+0
Identifié - We are planning for a scheduled maintenance during that time..

Jul 12, 07:01:29 GMT+0
Terminé - Maintenance has completed successfully..

]]> tag:primalsnet.instatus.com,2005:Incident/cmb949dzh0014t80eaexpd725 2025-05-29T08:25:00.000+00:00 2025-05-29T08:25:00.000+00:00 Some issues on deployment Type: Incident

Affected Components: data.primals.net

May 29, 08:25:00 GMT+0
Résolu - After deploying the new documentation system, the server did not responded correctly and some investigation needed to be done. This incident has now been resolved..

]]> tag:primalsnet.instatus.com,2005:Incident/cm9bm5be60060ue72kenlzr6x 2025-04-10T05:09:00.000+00:00 2025-04-10T05:09:00.000+00:00 Server access error Type: Incident

Duration: 23 hours and 15 minutes

Affected Components: web.primals.net, love.primals.net, ici.primals.net, vox-populi.primals.net, primals.net, data.primals.net

Apr 10, 05:09:00 GMT+0
Détecté - Some troubles since this day to boot to the server. A ticket has been opened at OVH, we are investigating the issue..

Apr 11, 04:24:05 GMT+0
Résolu - We finally fixed the issue , we are going back to a restored version of the software. The service are operational again, except for the database of the web crawler that has been resetted. We cannot identify the root cause, but some maintenance on OVH side may have trigger the issue. The experience has improved our resilience to have the best services accessible all over the world and a protocol has been written to handle in the future this kind of situation.

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